Leading IT Support Services for Education
Get the support you need to achieve the business goals you’ve envisioned.
What does IT Support for your school mean?
All your IT headaches solved!
Gone are the days of simple IT Support service. We believe IT should be considered a fundamental part of any development plan, enabling schools to allow their staff and pupils to grow and improve.
Our range of managed Managed IT Support services for individual schools or Multi Academy Trust will allow you to get on with the important day to day running of your school and most importantly educating your pupils.
How we Help Your School?
By working with ABtec we can advise, guide, implement, support and continuously review your IT platforms.
Our proven support services and IT roadmaps ensure we have a plan to get your school to its intended destination whilst ensuring all of the usual IT Support Services you’d expect from an established IT Support company are in place.
Why Choose ABtec?
ABtec provides IT Support and services to over 100 schools around UK
ABtec’s dedicated education team have over 30 years experience providing “designed-for-schools” technology that is simple to use, easy to implement, and budget-friendly. Our award winning range of products and services are used by thousands of pupils, staff members and parents / guardians in schools all across the UK.
Dedicated Onsite Engineer
Your dedicated, on-site engineer will focus on carrying out essential maintenance, software updates and new installations if required, keeping your curriculum network healthy.
Account Management
A vital ingredient to any successful partnership is taking time to build relationships. Every ABtec School receives an Account Manager that will work to achieve the desired outcomes and monitor your IT journey closely.
Accountable SLA's
Service Level Agreements are key to a robust and successful support service. With accountable SLA’s linked to your mission critical systems and equipment you can be assured of a speedy response.
IT Development Plans
Planning is vital in making sure we reach our desired destination and the same applies to IT as well. Our IT development plans are designed per client and allows us to tailor the journey of continuous improvement to enable the growth and success of our supported schools.
Network Audits
A full network audit and report on the condition of networked ICT equipment, with a proposed 5-year refresh budget prediction. We’ll help you with forward planning and recommendations to help you develop and maintain cost-effective, fit-for-purpose ICT systems.
Ofsted Panic Button
We know that one of the most stressful times within education comes when you receive ‘THE’ phone call from Ofsted. The last thing on your mind should be “is all my ICT working as it should?” or what happens if there is a problem during the inspection.
We have you covered.
When you receive ‘the’ phone call, give our team a call and if required we will send an engineer to be with you during your inspection
Pro-active Monitoring
Effective monitoring is an important part of our support offering. By monitoring issues before they become an incident, we can often prevent a problem occurring and stop the inevitable downtime experienced with a re-active IT Support service.
FREE Emergency Cover
The service offers you an on-site visit when a critical issue occurs, impacting your ability to operate.
On your request, ABtec will deploy the next available, suitably skilled engineer; so, you are safe in the knowledge that incidents which cannot be resolved remotely will be rectified by a highly-skilled engineer visiting your site.
Getting to Know Your School
Once you’ve given us a call, we’ll arrange a convenient day to pop over to your school. We’ll need to know what IT problems you’ve encountered; what is it that’s led to you contacting us? We appreciate that every school is different, and each school’ IT requirements are therefore different too.
Next, we’ll then take a look at your systems to consider what’s not working as well as it should be, and then tailor a support package that works best for your school.
Smooth Transition of IT Support
Don’t worry we’ll take care of everything.
We’ll have a chat with your current IT provider, if you have one. They’ll need to fill in a support handover document, which will ensure that all services are transferred to ABtec without any headaches.
If you don’t have an IT company at the moment? Not to worry, we’ll do a thorough site visit and create our own in depth documentation, as well as gathering some information from your current bills and systems.
How easy will switching my IT Support provider be?
So you’ve taken the decision to switch your IT Support to ABtec. (Great choice, by the way!) Now you want to know what’s next. How long will it take? How long will your systems be down for?
You’ll be pleased to know that moving your IT Support to us is a piece of cake, and tends to be done and dusted in just a few days. We aim for absolutely no disruption to your school whatsoever.
What They’re Saying
Customer Testimonials
Very helpful and very approachable. Staff have also commented on how professional the service is. It is great value for money and additional services (from ABtec) can often beat the most competitive quotes
ABtec have worked with The Quest Academy Trust to ensure that information management systems, IT infrastructure and communication systems are fit for our developing organisational needs. They have been instrumental in supporting the vision of centralised IT facilities becoming a reality, in terms of of meeting the educational excellence required for our pupils’ learning and the efficiencies and clarity of internal communication systems. In shaping your future IT systems, ABtec provide a great combination of product and system analysis with the capacity to deliver cutting edge technology.