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The Power of Managed Communication Solutions

At abtec, we believe that effective communication is the backbone of any successful organisation in today’s fast-paced digitalised world. Established in 1995, our team are experts in Managed Communication Solutions designed to keep your organisation connected, collaborative, and efficient. Our extensive experience covers a wide range of sectors, including education, business, healthcare, and non-profit organisations. This diverse expertise allows us to create tailored solutions that address each client's unique challenges and needs. By choosing abtec, you are partnering with a company committed to innovation, reliability, and the highest standards of security.

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What is Managed Communication?

Managed Communication involves partnering with a professional communications & IT services provider to manage your organisation's communication systems. This includes everything from mobile and phone services to video conferencing and unified communication platforms. By leveraging the expertise of a Managed IT company, organisations can ensure that their communication tools are always up-to-date, secure, and tailored to their specific needs.

Does my organisation need Managed Communication?

If your organisation relies heavily on communication for its daily operations, then Managed Communications could be a key asset. Here are some signs that your organisation might benefit from Managed Communication services:

Frequent Communication Issues

Regular disruptions or inefficiencies in your communication channels.

Complex Infrastructure

Managing multiple communication tools and platforms becomes increasingly challenging.

Security Concerns

Ensuring the security of sensitive communications is a priority.

Resource Constraints

Limited internal IT resources to manage and support communication systems effectively.

Our Managed Communication Services

At abtec, we specialise in providing comprehensive Managed Communication solutions tailored to the unique needs of educational institutions, large businesses, healthcare providers, and non-profit organisations. Our services cover a wide range of communication solutions designed to keep your organisation connected, secure, and efficient. Here’s how we support your communication needs:

Phone Systems

Comprehensive and Reliable Telephony Solutions: A robust telephone system is fundamental to communication within your organisation. abtec’s managed telephone systems offer comprehensive telephony solutions specific to your organisation's needs, ensuring seamless communication across all departments. Our telephone systems offer::

Customisable Solutions: Tailored telephony systems that fit the specific needs and scale of your organisation, whether you are a small office or a large enterprise.
Advanced Features: VoIP technology, automated attendants, call forwarding, and voicemail to email integration, providing all the tools necessary for effective communication.
Scalability: Easily expand your telephone system as your organisation grows, adding new lines or extensions and features without significant disruptions.
Reliable Support: Support and maintenance services to ensure your telephone systems are always operational and any issues are promptly resolved.
Cost-Effective Solutions: By leveraging the latest telephony technologies, we offer cost-effective solutions that reduce overhead and improve communication efficiency.

Hosted Voice Solutions

Reliable and Scalable Communication Systems: Our Hosted Voice solutions provide a cloud-based alternative to traditional phone systems, offering greater flexibility and reliability. abtec’s hosted voice services are designed to meet the unique needs of various sectors, including:

Setup and Management: Simplified installation and management through a user-friendly interface.
Scalability: Effortlessly scale your phone system as your organisation grows.
Cost Savings: Reduce overheads with lower maintenance and infrastructure costs, along with a range of free call options.

Phone Services: Call Management and Reporting

Optimised Call Handling for Enhanced Productivity: Efficient call management is crucial for maintaining smooth operations and delivering outstanding customer service. abtec’s phone services include advanced call management and reporting features that allow you to monitor and optimise your communication flow. We offer:

Call Routing: Smart routing to ensure calls reach the right person every time.
Detailed Reporting: Comprehensive analytics to track call performance and improve service.
Voicemail to Email: Seamlessly receive voicemails in your inbox for convenient access.

Microsoft Teams Phone System

Empower Your Team with Advanced Calling Features: The Microsoft Teams Phone System integrates seamlessly with your Teams environment, providing advanced calling features that enhance your organisation’s communication capabilities. Our services include:

Direct Routing: Connect your existing phone lines to Microsoft Teams.
Advanced Calling Features: Voicemail, call transfer, and auto-attendant functionalities.
Unified Communication: Access all communication tools within a single platform.

Microsoft Teams Office Integration

Unified Collaboration for the Modern Workplace: Microsoft Teams has revolutionised how organisations collaborate. abtec offers effortless integration of Microsoft Teams into your existing infrastructure, enabling unified communication and collaboration across your organisation. This facilitates:

Centralised Communication: Combine chat, video, and file sharing in one platform.
Enhanced Productivity: Streamline workflows with integrated apps and tools.
Security and Compliance: Robust security features to protect your data and communications.

Audio and Video Conferencing

Connect and Collaborate from Anywhere: Effective communication is not limited to voice calls. abtec’s Audio and Video Conferencing solutions enable your organisation to conduct meetings, training sessions, and webinars with ease. Our services offer:

High-Quality Video and Audio: Crystal clear video and audio for effective communication.
Easy Scheduling and Integration: Seamless integration with your calendar and other tools.
Secure Conferencing: Robust security features to protect your virtual meetings.

SIP Trunks

Future-Proof Your Communication Infrastructure: Switching to SIP trunks can significantly reduce your communication costs while enhancing call quality and reliability. abtec’s SIP trunking solutions provide a robust alternative to traditional phone lines, offering:

Cost Efficiency: Lower call costs and reduced infrastructure expenses.
Scalability: Easily adjust the number of channels as your organisation grows.
Enhanced Quality: High-definition voice calls with minimal downtime.

Mobile Phones

Mobility for Modern Organisations: In today’s fast-paced world, having reliable and flexible mobile communication is essential. abtec provides a range of mobile phones and tailored contracts to keep your team connected, whether they are in the office or on the go. Our solutions include:

Wide Range of Devices: From the latest smartphones to rugged devices for fieldwork.
Flexible Contracts: Customised plans that adapt to your organisation’s usage and budget.

The Benefits of Managed Communication

Implementing Managed Communication services offers various advantages for organisations including:

Enhanced Reliability

Ensures that your communication systems are always operational and efficient.

Cost Efficiency

Reduces costs associated with maintaining and upgrading communication infrastructure.

Scalability

Easily adapts to the changing needs and growth of your organisation.

Security

Protects your communication channels with advanced security measures.

Expert Support

Access to a team of professionals who can provide ongoing support and management.

How Managed Communication Services Work?

Our Managed Communication services involve the following steps:

Assessment

Evaluating your current communication infrastructure to identify areas for improvement.

Planning

Developing a customised communication strategy that aligns with your organisational goals.

Implementation

Deploying and integrating the necessary communication tools and systems.

Management

Ongoing monitoring and maintenance to ensure optimal performance and security.

Support

Providing continuous support and assistance to address any issues or updates needed.

Industries We Serve

Education

Empowering Learning Environments: In the education sector, effective communication is essential for creating an engaging and collaborative learning environment. abtec's Managed Communication services are designed to support educational institutions by providing robust, reliable, and secure communication solutions.

Enhance Collaboration: Facilitate seamless communication between teachers, students, and administrative staff.
Support Remote Learning: Ensure reliable access to online classes and resources through advanced audio and video conferencing tools.
Streamline Administration: Simplify administrative processes with efficient call management and reporting systems.
Enable Lockdown Procedures: Ensure rapid communication and coordination during emergency lockdowns with secure and responsive communication channels.

Our solutions enable educational institutions to focus on their primary goal of delivering quality education, while we take care of their communication needs.

Business

Driving Business Success: In the competitive business landscape, effective communication is key to driving success and growth. abtec provides Managed Communication services that help businesses of all sizes stay connected, productive, and secure. Our services for the business sector include:

Unified Communication: Integrate various communication tools into one coordinated system for improved efficiency.
Scalability: Easily scale communication solutions as your business grows and evolves.
Advanced Security: Protect sensitive business information with robust security measures.

By partnering with abtec, businesses can ensure that their communication infrastructure supports their strategic objectives and enhances overall performance.

Healthcare

Enhancing Patient Care: In the healthcare sector, reliable and secure communication is essential for delivering high-quality patient care. abtec's Managed Communication services are tailored to meet the specific needs of healthcare providers, including hospitals, clinics, and private practices. Our solutions help healthcare organisations:

Improve Coordination: Enhance communication between healthcare professionals for better patient outcomes.
Ensure Compliance: Maintain compliance with industry regulations through secure communication channels.
Support Telehealth: Facilitate remote consultations and tele-health services with high-quality audio and video conferencing.

Our expertise in the healthcare sector ensures that communication systems are reliable and secure, allowing healthcare providers to focus on delivering exceptional patient care.

Non-profit

Supporting Mission-Driven Organisations: Non-profit organisations require efficient and cost-effective communication solutions to support their mission-driven activities. abtec offers Managed Communication services that help non-profits stay connected with stakeholders, donors, and the communities they serve. Our services for non-profits include:

Cost-Effective Solutions: Provide affordable communication tools without compromising on quality.
Enhanced Outreach: Improve communication with donors and volunteers through reliable call management and reporting.
Secure Communication: Ensure the security of sensitive data with advanced security features.

By leveraging abtec's Managed Communication services, non-profit organisations can enhance their operational efficiency and focus on achieving their goals and making a positive impact.

Why Choose abtec for Managed Communications?

When it comes to managed communications, choosing the right partner is crucial for your organisation’s success. At abtec, we bring decades of experience, a security-first mindset, and a commitment to innovation and customer satisfaction. Discover why organisations across various sectors trust us to deliver reliable, cutting-edge solutions tailored to their unique needs.

Expertise Across Sectors

Established in 1995, abtec has a proven track record in delivering exceptional IT solutions across various sectors, including education, business, healthcare, and non-profit. Our industry-leading accreditations and commitment to security ensure that your organisation receives the highest standard of service. As part of our mission to empower our customers with innovative, reliable, and secure technology solutions, we stay ahead of the curve in the ever-evolving IT industry.

Security-First Approach

Security is at the heart of everything we do. abtec’s communication solutions are designed with robust security measures to protect your sensitive data and ensure compliance with industry standards. Our commitment to integrity drives us to act with the highest ethical standards and always put the needs of our customers first. This dedication ensures that your organisation's communication channels are secure and dependable.

Exceptional Customer Service

At abtec, we pride ourselves on our customer-centric approach. Our dedicated support team is always available to assist you, ensuring that your communication systems run smoothly and efficiently. We understand that technology can be complex and sometimes overwhelming, which is why we make it our top priority to listen to our customers’ needs and deliver customised IT solutions that meet their unique requirements. Our vision is to deliver exceptional customer service and shape the future of the industry by constantly pushing the boundaries of innovation.

Innovative Solutions

Staying ahead of technological advancements, we continuously innovate to provide cutting-edge communication solutions that drive your organisation’s success. Our commitment to innovation ensures that our clients always receive the most advanced and effective solutions, giving them a competitive edge in their respective industries. By fostering a culture of continuous improvement, we aim to be a world-class IT company that delivers cutting-edge technology solutions and exceptional customer service.

Commitment to Reliability and Teamwork

At abtec, we provide reliable IT solutions that consistently exceed our clients' expectations. Our team, comprised of highly skilled and dedicated individuals, works seamlessly together to provide exceptional IT solutions and unparalleled customer service. Our collaborative approach to problem-solving and commitment to teamwork ensures that our clients receive the most efficient and effective solutions, delivered with a personal touch.