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How we help
How we help
Explore Our IT Services
Discover IT solutions designed to meet your unique needs. From proactive support and cybersecurity to innovative cloud and seamless communication solutions, our team is dedicated to helping you achieve your goals with tailored strategies and cutting-edge technology.
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Sectors
Our sectors
Explore Our Sectors
Discover IT solutions tailored to meet the unique challenges of your sector. Whether in education, business, healthcare, or non-profit, our services support your specific goals. Explore how our expertise can enhance operations and drive success.
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About
All about us
Learn about abtec
A trusted partner in IT solutions. With years of industry experience, we’re committed to delivering innovative and reliable services tailored to your needs. Discover our story, our approach, and how we can empower your organisation with cutting-edge technology and unparalleled support.
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Welcome to the
abtec Support Hub
Use our abtec Support Hub to get assistance quickly and efficiently. Whether you need to log a support ticket, access your support portal, enable remote access for an engineer, or reach us by phone. We’re here to support you.
Looking for remote support?Get Support - Option 1
If you have an account, the most efficient way to log a support ticket is through our SmartCare Portal.
SmartCare Support Portal
Access comprehensive support through our SmartCare Portal. This platform allows you to create tickets, track the status of your requests, and manage your support needs at any time. Ideal for quick resolutions and tracking ongoing issues.
Get Support - Option 2
Can't access your SmartCare Portal? Submit your support request using our Support Ticket Form below or send us an email with your support request.
Support Ticket Form
Submit your support ticket using this form. This form will generate a support ticket with us and one of our engineers will be in touch as soon as possible.
Get Support - Option 3
Do you need to speak to someone over the phone?
If your issue requires immediate telephone assistance, call our helpdesk and speak to one of our experienced technicians now.
Maximising Your Support Experience
To ensure you receive the best support possible, consider the following tips:
- Use the SmartCare Portal for the most efficient service: Initiating support through our portal ensures your request is logged and tracked promptly within your account.
- Prepare Your Information: Before contacting support, have details about your issue ready. This helps us to assist you more efficiently and accurately.
- Choose the Right Support Channel: Select the support method that best suits the urgency and nature of your issue. For immediate technical issues or concerns, call our helpdesk to speak to someone asap. For standard support requests, use your SmartCare Portal, the support form, or email us directly.
Thank you for choosing abtec.
Remote technical support access
Are you currently on a call with one of our support technicians? Use the relevant access connection below when prompted.
Remote Support
When one of our technicians asks to connect to your PC, please click the ‘connect’ button below. This will provide secure access for us to proceed with supporting you.
ConnectTeamViewer Quick Support
When one of our technicians asks to connect to your PC via TeamViewer, please click the ‘connect’ button below. This will provide secure access for us to proceed with supporting you.
TeamViewer Connect