IT Support Services
Get the support you need to achieve the business goals you’ve envisioned.
What is Managed IT Support?
Gone are the days of simple IT Support service. We believe IT should be considered a fundamental part of any business plan, enabling an organisation to grow and improve.
The technology stack available to clients in this digital era can be overwhelming, so we believe in going further than simply offering IT Support. Our Managed IT Services deliver an all encompassing strategic IT partnership.
How we Help Your Business?
By working with ABtec we can advise, guide, implement, support and continuously review your IT platforms.
Our proven support services and IT roadmaps ensure we have a plan to get your organisation to its intended destination whilst ensuring all of the usual IT Support Services you’d expect from an established IT Support company are in place.
Why Choose ABtec?
We don’t hide behind pretend Service Levels, we don’t do automated monthly reports. We don’t promise account meetings that never happen and if we’re being honest, we aren’t the cheapest provider of IT Support, but there is a reason for that. To deliver a quality managed IT Support Service we believe in working with people. That means always taking time to assess, review, plan and improve. The support element is a must and we 100% focus on uptime for our clients but the value truly comes from experts, advice, guidance and a solid platform that helps deliver the plans and goals of the organisation.
IT Support Desk
Our IT support desk team are on hand to deliver support when needed. Support is managed via telephone, client portal and email in a flexible and refreshing, people focused approach.
A vital ingredient to any successful partnership is taking time to build relationships. Every ABtec client receives an Account Manager that will work to achieve the desired outcomes and monitor the IT journey closely.
Service Level Agreements are key to a robust and successful support service. With response and Fix SLA’s we take things a step further to give you peace of mind and to ensure we remain accountable.
Planning is vital in making sure we reach our desired destination and the same applies to IT as well. Our IT Roadmap is designed per client and allows us to tailor the journey of continuous improvement to enable the growth and success of our customers.
Upfront assessments and reviews are vital to establishing a baseline. Our advanced onboarding process ensures we cover all aspects of IT in your organisation to build a solid picture and framework for support and improvement.
Monthly reports are a thing of the past. We believe in face to face business reviews that demonstrates the value of the service, the uptime delivered and the current position of your IT infrastructure. Becoming a true valued partner of your business.
Effective monitoring is an important part of our support offering. By monitoring issues before they become an incident, we can often prevent a problem occurring and stop the inevitable downtime experienced with a re-active IT Support service.
Although we fix 90% of incidents remotely (because it gives clients the quickest fix) our onsite team are on-hand should we need to come to you to resolve issues or make improvements.
Getting to Know Your Business
Once you’ve given us a call, we’ll arrange a convenient day to pop over to your offices. We’ll need to know what IT problems you’ve encountered; what is it that’s led to you contacting us? We appreciate that every business is different, and each business’ IT requirements are therefore different too.
Next, we’ll then take a look at your systems to consider what’s not working as well as it should be, and then build a bespoke support package that works best for your business.
Smooth Transition of IT Support
Don’t worry we’ll take care of everything.
We’ll have a chat with your current IT provider, if you have one. They’ll need to fill in a support handover document, which will ensure that all services are transferred to ABtec without any headaches.
If you don’t have an IT company at the moment? Not to worry, we’ll do a thorough site visit and create our own in depth documentation, as well as gathering some information from your current bills and systems.
How easy will switching my IT Support provider be?
So you’ve taken the decision to switch your IT Support to ABtec. (Great choice, by the way!) Now you want to know what’s next. How long will it take? How long will your systems be down for?
You’ll be pleased to know that moving your IT Support to us is a piece of cake, and tends to be done and dusted in just a few days. We aim for absolutely no disruption to your business whatsoever.
What They’re Saying
ABtec are constantly both improving their service to me as well as moving with the technology so they don’t fall behind.
Their experience and expertise is very impressive indeed and I would highly recommend them to anyone looking for an IT Support partner
We chose ABtec not only because of their professionalism and their network design, but we’re confident that they have the staff and expertise to keep our systems running 24/7