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IT Support Services

In today’s fast moving business environment, all organisations depend heavily on their IT systems. The impact of losing your email or internet for a day could be dramatic. It could lead to lost clients, staff downtime and lost revenue. Our key aim is to provide customers with IT that is efficient and problem free.

 

ABtec consultants design robust and resilient systems that allow you to focus on running your business, but accept that aspects of even the most comprehensive installation will fail from time to time.

Abtec services are structured to provide solutions which meet our customer’s precise requirements. We will work with you to achieve your vision by providing quality services on a proactive, flexible basis so you can be sure that your systems and most importantly your data are always available whenever you need them.

 

IT Support calls can be logged via phone, email or the helpdesk portal. The severity of each call is determined and monitored to a strict Service Level Agreement (SLA) until resolution.

 

All our support packages include the following services:

 

  • Monthly Billing
  • Helpdesk support 08:30 to 16:30 – Monday to Friday
  • Unlimited telephone support
  • Advice on project work and system development
  • Professionally qualified IT support engineers

Compare Support Packages

Other proactive benefits include:

 

  • Monitoring of anti virus status
  • Management of Windows updates
  • Backup Success & Failure Monitoring
  • Disk space and growth monitoring
  • Consultancy and advice
  • User Account Add, Moves & Changes

Contact Us

Wigan Office

Unit 8, Armstrong Point,

Swan Lane,

Hindley Green,

Wigan,

WN2 4AU

 

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